1. INTRODUCTION

This Privacy Policy describes how LOOMS INDIA, operating under the website www.loomsindia.com, and its affiliates (collectively referred to as “LOOMS INDIA”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your personal data through our website (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any products or services outside India, and your personal data will primarily be stored and processed within India.

By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable product/service terms, and to be governed by the laws of India, including data protection and privacy laws.
If you do not agree, please do not use or access the Platform.

2. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

The information collected may include, but is not limited to:

Name

Date of birth

Address

Telephone/mobile number

Email ID

Proof of identity or address

Transaction-related information

With your consent and as permitted under applicable laws, we may also collect sensitive personal data, such as:

Bank account or credit/debit card details

Other payment instrument information

Biometric information (only where required for specific features and when explicitly opted for)

You may choose not to provide certain information by not using specific services or features on the Platform.

We may also collect information regarding your behaviour, preferences, and activities on the Platform. This data is analysed on an aggregated basis.

When third-party business partners collect your personal data directly, their privacy policies shall apply. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before sharing information.

⚠️ Important Notice:
We will never ask for sensitive information such as your debit/credit card PIN, net banking password, or mobile banking credentials. If you receive such a request claiming to be from LOOMS INDIA, do not share your information and report the incident immediately to law enforcement authorities.

3. USE OF INFORMATION

We use your personal data to:

Provide and manage the services you request

Process orders and transactions

Assist sellers and business partners in order fulfillment

Enhance customer experience

Resolve disputes and troubleshoot issues

Inform you about offers, products, services, and updates

Customize your experience on the Platform

Detect, prevent, and protect against fraud, errors, and criminal activities

Enforce our Terms of Use and policies

Conduct marketing research, analysis, and surveys

You understand that denial of certain permissions may affect your access to specific products or services.

4. SHARING OF INFORMATION

We may share your personal data with:

Our group entities, affiliates, and corporate partners

Sellers, logistics partners, and service providers

Payment gateways, prepaid payment instrument issuers, and reward program partners

Marketing and advertising partners (unless you opt out)

Such sharing is done to provide services, comply with legal obligations, enforce agreements, and prevent fraud or illegal activities.

We may disclose personal or sensitive personal data to government authorities or law enforcement agencies if required by law or in good faith belief that such disclosure is necessary to comply with legal processes or protect rights, safety, or property.

5. SECURITY PRECAUTIONS

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

We use secure servers and follow internal security guidelines; however, data transmission over the internet is not completely secure. By using the Platform, you acknowledge and accept these inherent risks.

Users are responsible for maintaining the confidentiality of their login credentials.

6. DATA RETENTION & DELETION

You may delete your account by accessing your profile and settings on the Platform. Upon deletion, all associated information will be permanently removed, subject to legal and operational requirements.

We may delay or refuse deletion if there are pending grievances, claims, or transactions.

We retain personal data only for as long as required for the purpose for which it was collected or as mandated by applicable laws. Certain data may be retained in anonymized form for analytical or research purposes.

7. YOUR RIGHTS

You have the right to:

Access your personal data

Rectify or update your information

Manage your account details through the Platform

8. CONSENT

By using the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.

If you provide personal data relating to others, you confirm that you have the authority to do so.

You consent to being contacted via SMS, calls, emails, or messaging apps for purposes stated in this Privacy Policy.

You may withdraw your consent by writing to the Grievance Officer with the subject line:
“Withdrawal of consent for processing personal data”

Please note:

Withdrawal of consent is not retrospective

Certain services may be restricted if required data is withdrawn

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified as required under applicable laws.

10. GRIEVANCE REDRESSAL

All grievances or concerns related to this Privacy Policy may be addressed using the contact details provided on the Platform.